During a tough conversation, when is it appropriate to defend your viewpoint?

Defending your viewpoint only after you have heard the other person's perspective is essential for fostering constructive dialogue and enhancing emotional intelligence. Engaging in a tough conversation requires active listening and understanding the other person's feelings and thoughts. By waiting to respond until the other individual has articulated their perspective, you demonstrate respect and empathy, which can help to reduce defensiveness and build rapport.

This approach allows you to better understand the nuances of their position and potentially identify areas of common ground. It also opens the door for a more meaningful exchange, where both parties feel valued and heard, increasing the likelihood that both viewpoints can be reconciled. Listening first helps to create a supportive atmosphere that encourages open communication and reduces the risk of escalating tensions during the conversation.